Most Frequently Asked
Are honestbee prices higher than in-store?
Occasionally prices on honestbee.com website and mobile apps may differ from in-store prices. To find out which stores may have higher prices and which have the same price as in-store, navigate to the Stores page and check the labels below store logos.
Why can’t I find my address on honestbee?
honestbee currently serves most parts of Singapore, excluding Changi, Jurong Industrial Estate and Island, Lim Chu Kang and Tuas. If your area is covered, but you can’t find your address, please try entering just your postal code, omitting the block number and the rest of the address.
Why haven’t I received order confirmation/final receipt?
We send you the order confirmation immediately after you have placed an order. Occasionally emails end up in the junk/spam folder. Take a look there.
To make sure we charge you the correct in-store price, we take time to double check your final receipt. We aim to send you your receipt 15 minutes after you have received your delivery. Occasionally, there might be a delay. However, rest assured, you will get your final receipt within 48 hours of delivery.
How do I use a coupon?
- Log in to your honestbee account.
- Once you have finished selecting items, click the cart icon.
- You will have a chance to review your order. Once you have done that, click Check Out.
- Scroll down. You will see the Coupon field after Payment.
- Enter the coupon code and click Apply or select from coupons available to in your coupon wallet.
- If the coupon you want to use has a minimum spend, you need to meet it to redeem the coupon. Minimum spend is the Subtotal of your order. The concierge fee is not included in the minimum spend. Learn more
Why are items missing from my order?
Although our goal is to fulfil every order, sometimes we find out an item is out of stock only when our concierge shopper is doing your shopping at the actual store near to you.
If an item is missing from your order, please check your final receipt (usually sent within 15 minutes). You will be able to see the out of stock items there. If an item is shown as delivered but you haven’t received it, please contact us.
What happens if an item is out of stock?
You can select a substitute through our website or app to let your concierge shopper know what to buy in case an item is out of stock.
If you haven’t selected a substitute through our website or app, your concierge shopper will call you while shopping to suggest a substitute. We won't buy it unless you approve it!
If you choose not to substitute, or if your preferred substitute item is not available, we’ll remove the item and adjust your final receipt accordingly.
How does honestbee refund charges for out of stock items?
Your card is only charged after you receive your delivery. If an item is out of stock, your receipt is adjusted before we make deductions.
What is a substitute?
At times, your original item of choice may be out of stock. You can either select a substitute through our website or app, or let your concierge shopper suggest a substitute while shopping.
How do I leave instructions for my concierge shopper?
Our trained concierge shoppers always carefully choose items to make sure you get fresh, good quality produce. If you want to leave more specific instructions, for example, “Please ask the butcher to grind my meat coarsely,”, you can do it after you add an item to your cart in the “Add instructions” box.